Average Reviews:
(More customer reviews)I recently purchased the 8" jointer from jet after a good deal of research. When it arrived, the finish was o.k. It looked good, except for the front of the machine which was quite rough and had not been ground down after casting. Otherwise, it is a great looking tool.
I finally got it put together and wired up (about four hours total). I turned it on and it jumped to life. When I say jumped, I mean it started abruptly with a jerk, instead of smoothly and gradually. It also sputtered as it turned off. Upon further inspection and after smelling burning rubber, I opened it back up to have a look. There were black shavings all over the back of the machine, which turned out to be the belt.
I called the Jet service number. The guy told me to take apart the motor to tighten a set screw that was supposed to have been factory set. Very time consuming. That wasn't the problem. I called back and he told me to readjust all the pulleys and belts, which I had already done before calling. I did it again and that wasn't the problem either. He said he would send out a local Jet rep to look at it. Well that was four weeks ago. Not only was no rep sent out, the original service rep whom I had spoken with stopped returning my calls, would not answer repeated messages, and basically ignored me for a month. Finally, I got fed up and left a message in no uncertain terms that he needed to call me back that day because I needed this thing to work. It was jurting my business and it had been over a month. I said if they would not help me, then I wanted to return the machine. Only then did he get in touch with a local rep.
This guy called me the same day. I told him about the chunky motor and the black shavings. Guess what, he told me that the engine performance was normal and the belt could continue grinding itself away until it finds it's "natural position" - for up to a year. I find both of these things hard to beleive. At this point, however, because of the month of unreturned calls, it was apparently too late to get a refund or a new motor from Jet. You would think such a well known company would make more of an effort to satisfy it's customers.
I also own a Powermatic 66 saw, a Record lathe, a Craftsman bandsaw and a Rugged planer. None of the other tools in my furniture shop start or stop roughly at all, only the jet. I feel that I have now exhausted all of my options and am stuck with a tool that is slowly grinding itself away and service techs that could not care less. If I had it to do over, I would have gone with the Delta.
Click Here to see more reviews about: JET 708458K JJ-8CS 8-Inch 2 Horsepower Jointer, 230-Volt 1 Phase
Get 28% OFF
0 comments:
Post a Comment