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(More customer reviews)Let me start by saying that this is the one of the worst products I have ever purchased. And I say that with all honesty. I bought this for my wife as a Christmas present a little over 1 year ago.
My list of problems are as follows (in chronological order):
1)The unit was EXTREMELY noisy since new, to the point where guests would comment about it from 2 rooms away. I was willing to live with this if this were the only problem.
2) I have experienced Heavy condensation on the outside of the glass door. The condensation was so bad that it left a puddle 2' in diameter on the wood floor in my dining room. So Bad that I built a pedestal with a tray under it to catch the condensation and not ruin the floor.
3) POOR service on a scale of 1-10 (10 being Excellent) they are a -30. Absolutely HORRIBLE. I contacted Danby's customer service department, after 5 calls I was able to get someone in person, to try and get the condensation issue resolved. they referred me to the local service rep for my area (12 miles South of Boston) who refused to come out to come out and fix the problem. They would not even schedule an appointment. After getting a different service rep to honor the warrantee and waiting 2 weeks for an appointment, they refused to provide any service. Both the Service rep and Danby stated that this was a "Normal" condition and that people called with similar problems "All the time". There is no way that if you buy a Wine Cooler like this that you should have to worry about it ruining the floor on which it sits!!! This was absolutely infuriating!!
4) After the service (if you want to call it that) FIASCO, I was surprised to find the door of the unit popped open. Upon investigating open door, I found one of my favorite bottles of wine with the cork popped out due to being FROZEN!! That's right FROZEN!! Can't tell you how long it was like that because due to the noise the unit makes, I placed it in a corner that is out of the way and thereby not in the direct line of sight. It seems the electronics are stuck and the unit will not shut off. The temperature display shows E3 which I assume is an error (no reference in the Manual) I am going to call Danby again to try and get this new issue resolved, as the cooler is still under warrantee.
5) I was able to get the unit to reset on my own by letting the fridge sit overnight unplugged. The only thing I can think of is that there was Ice built up on the thermocouple that controls the bottom half of the unit and that was causing the error code, the unit did function properly for 2 mos after the the event listed in item number 4. But Danby still refuses to service the product.
This is an absolute piece of @*&%^&^^. DON'T waste your money!!! If I seem harsh, take that as an indication of the quality of the product. Don't get caught in the same trap I did. The cooler looks nice and that is all it does nicely.
UPDATE:
After having this unit freeze my wine TWICE and ruining 8+ bottles of wine, I have decided to THROW IT AWAY!!! I ordered another unit from Sears tonight after finding my wine frozen for a SECOND time. Danby refuses to support their product. I can't remember a purchase I regret more. Danby's service is abysmal and the product is garbage!!! Please learn from my mistake. The only reason this product gets 1 star is because Amazon will not let a reviewer put in 0 stars.
Click Here to see more reviews about: Danby DWC283BLS 3.5-Cu.Ft. 30-Bottle Free-Standing Wine Cooler, Black/Stainless
The Danby DWC283BLS 3.5 Cu. Ft. 30-Bottle Free-Standing Wine Cooler is a simple and stylish addition to any room. The all black cabinet and stainless steel trim is balanced by the rich beech wood faced shelves. The digital LED thermostat is visible through the tinted tempered glass door and controls two distinct temperature zones for red and white wine storage. The reversible door hinge allows for left or right hand opening. And the blue interior display light creates a subtle striking ambiance.
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