Average Reviews:
(More customer reviews)As a technician that installed and has supported (repaired) a Mighty Mule 502 for over 2 years, I have experienced the following:
About 11 months after installation it stopped working. Tech support was excellent (approx. 24 hour email turnaround) in helping diagnose a problem with the main control board and gave us a return auth(RGA number). Upon installation of the new control board we noted one gate/motor didn't function. They asked us to return it, we did.
They refused, however, to warranty it. They stated we had 'fried' it somehow (either applying wrong voltage/current?). This gate is over 200 feet from any power source other then the 18v AC wires required to charge the 12v battery, how we could have damaged it is a mystery. Barring a lightning strike, the only way it could have been damaged was because of the faulty control panel.
Now it is about one year later and the other (slave) gate/motor isn't functioning. My interpretation of this is that either these motors only have a 2 year life expectancy, or the control board problems shortened the life of one motor while burning out the other. Either way, GTO/Mighty Mule will not cover it. At well over $300 per unit (not including labor) this effects the overall cost (true/operating cost) quite a bit.
I would check the reliability/warranty-support of other manufacturers before ever buying another Mighty Mule (GTO) product.
Click Here to see more reviews about: Mighty Mule FM502 Automatic Gate Opener for Heavy Duty Dual Swing Gates
The Mighty Mule DUAL Gate Opener is a heavy-duty, commercial-grade swing gate opener that is very easy to install. Ideal for gates weighing up to 850 lbs. or up to 18ft. long. This 12 Volt, DC-powered low-voltage system is powerful, dependable and durable. U.S.A. Application: Automatic gate opener, Works With: Dual swing gate, Capacity (lbs.): 850, Length (ft.): 18
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