Showing posts with label grill. Show all posts
Showing posts with label grill. Show all posts

Thermador : PRL366EG 36 Pro Grand Gas Range Stainless Steel Review

Thermador : PRL366EG 36 Pro Grand Gas Range Stainless Steel
Average Reviews:

(More customer reviews)
I thought I would do this as a service. I bought the 48inch outdoor grill with wok, with warming drawer, with side burners, with rotisserie, with subzero ice maker, with sub zero fridge in an integrated assembly for use in a semi-covered outdoor BBQ setup in Maui. I think the cost was over $20k and it was installed by the Thermador factory representatives. Everything was installed 5 years ago. I'll just go through a quick litany of issues. The fridge has had to be repaired twice, the IceMaker has had to have fans installed even though the specifications say that it can be installed with minimum clearance. The ice maker usually produces soggy ice - right near melting, and this is during winter months. We have had service people - also authorized work on it at least 7 times and we are presently having to put in more ducting and fans. The igniters have failed three times. The rotisserie has failed twice requiring about $300 in repair each time. The warming drawer needed complete replacement in the 2nd year and all of the fittings and electrical were deeply rusted and corroded. On top of this, I have never liked using it as it seemed uncontrollably hot. This is an LP conversion from the factory and the proper orifices were installed. When we brought up the problem to the installer servicer he first tried to solve it, but then said "they are all like this - there is no control". Last year I finally started to see if I could solve the problem and found that the continuous "infinity" adjustment controls on the front actually had no control - only on and off. They are market Off -Lite - Hi - and Lo. But none of the 3 zone controls adjusted the flame at all. We figured that something had been improperly installed. Integrated as part of this on the right side are two side burners. They work well, with continuous adjustment, as you would expect. The same with the Wok. I started probing more deeply and went back to the original manual for this model as well as two others in the series and it said that all burners have infinitely adjustable control. I finally went to the installers manual and saw the phrase: "LP options in the 48" inch version have no control". This was obviously discovered after the units were designed as whatever the problem that arose that kept them from offering this feature in the actual deliveries of their product - EVEN THOUGH THEIR INSTRUCTION MANUAL DESCRIBED IT AS A FEATURE - a feature that makes the entire BBQ useless if reasonable control of heat is important in your cooking. As I have gathered more information trying to figure out what to do next, I have learned that on Maui the authorized service men are recommending to people that they DO NOT BUY THERMADOR/BOSCH. It has been 5 years since I purchased this, so I don't know if I have any ability to claim damages, but it was never capable of fitness for use, so possibly there is a chance at some recovery, but my intent now is to warn people away from this brand. I have been doing some research and see that these are not isolated problems and that there are many brands superior to Thermador, some at quite a savings. - Just using this as a forum.

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Thermal convection bake. STAR™ burner for even heat distribution. Dashboard stule temperature gauge. Large viewing window and oven capacity. Percise flame control knob. 375 BTU EXTRALOW® feature simmers without scorching. Pyrolitic self cleaning oven. Convection oven. Enhanced interior lighting. 375 BTU EXTRALOW flame cycling on/off. Features/Specifications Approximate Overall Dimensions: Height 35 3/8" to 36 3/4" Width 35 7/8" Depth 29" Before install, consult with product information included with shipment. Don't forget to doubl

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DCS CP-364GL-SSN Cooktop 36, 6 Burner, Natural Gas Review

DCS CP-364GL-SSN Cooktop 36, 6 Burner, Natural Gas
Average Reviews:

(More customer reviews)
I am writing this review to help spare others what we are going through right now. We bought a DCS grill seven years ago and the customer service was amazing. We love the grill and the customer service experiences we had during that purchase led us to purchase the DCS 48in gas cooktop with grill and griddle. I wish we had realized they have been bought by another company! Our NEW cooktop we paid around $3800.00 for came to use with missing parts and a drip try that was installed so poorly it would not open. The tray alignment is off and it bent the frame. We called DCS immediately expecting the same amazing customer service we had gotten several years ago and were stunned at their reaction which was basically "too bad". They refused to replace the cooktop and were of no help at all. We went as far up the chain as possible with nothing but the same run around. They insisted that we get it serviced - OUR BRAND NEW $3800.00 COOKTOP - serviced! They would not even consider helping us until we had a service company come out and try to fix our new appliance. They said that the service company would have to deem it irreparable before they would "try to resolve it" - not replace it. The servicemen worked on the drip tray and although it now pulls out, it has to be forced. They are ordering the missing parts from DCS and those should be in sometime after Christmas. When you purchase an appliance that costs that much and claims to be a high-end product, you expect the customer service to match their claims. This cooktop should have been replaced immediately and we cannot believe the hoops we are having to go through. Furthermore, we are afraid of the issues we may have to face in the future. What else is wrong with this thing - how did it get damaged - is the quality control so poor that they marked parts as included yet they weren't? Did they actually inspect this cooktop before it left their warehouse? We are so angry and are trying to work through the process but I am strongly urging you to choose something else!!!

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This DCS Stainless Steel Professional Cooktop features (4) 17,500 BTU patented Dual Flow sealed gas burners and 18,000 BTU gas grill. The DCS Cooktop patented Dual Flow Burners go from simmer to boil at a range of 140 degrees to 17,500 BTUs. DCS Cooktop Dimensions (in inches): 35 7/8 W x 8 7/16 H x 26 1/2 D and fueled by natural gas.

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