WaterBoss Water Softener - 36,400 Grain Capacity, Model# 900 Review

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(More customer reviews)The time had come for me to replace the old water softener. I went to Menards and immediately was impressed with the Water Boss brand due to it's low profile design and implied superior quality. Oh was that last part a mistake!
Installation was easy, programming was easy, life was wonderful until months later when it started beeping. The error code indicated a problem with the timer motor that operates the mechanism (while this is demand sensing, an electronically activated timer motor is still the method of mechanically working the unit - no issue here). So I pull the controller off and indeed see that the timer motor has failed. Pull the moter, check the serial number and, uh, oh ooooohhhhh...... Houston, we have a problem!
The paper serial number label, which is on the valve itself, is not resistant to salt dust! It was very hard to read, and upon wiping it with a dry cloth, all the numbers wiped right off. Now the date stamp on the motor was just months old, so I called and explained my situation. Water Boss could not have cared less. My 3 year warranty was useless due to their poor labeling system. "What credit card do you wish to use....."
Fast forward to many months later. After resetting my unit to delay regeneration and turning off the salt-gobbling 96 hour max run time, I noticed hard water one day, and the "days remaining" was still 11. IOW it was not sensing my usage, and indeed the water flow icon was not moving despite having the washer filling up. A quick inspection reveals that the ribbon cable from the hall effect sensor for the water flow turbine has corroded at the controller connection. DUH! This is clearly a product defect. Yet it will be out of pocket again since my 3 year warranty is useless. Hmmm - I wonder how much THIS under 3 year old part will cost me?
Do yourself a favor, just avoid this brand. Older units may be the picture of reliability, but I've read too many bad comments about the new units and poor customer service - a real eye opener when you, like me, have experienced the same fate.

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WaterBoss water softener is designed to use less water than any other retail water softener and have a maintenance-free dirt and sediment filter. U.S.A. Typical Application: Residential water softener and filter, Filter Type: Built in, Capacity: 36,400 grain, Programmable: Yes, LCD Display: Yes, Battery Required: No, Dimensions L x W x H (in.): 15 x 30 x 36

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Zuvo ZPS130 Water Purator V3.0, White/Stainless Steel Finish Review

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(More customer reviews)Rest assured ZuvoWater Company's idea of "customer service" and "quality products" are mere SCARE TACTICS and ones they will only employ after staff meetings, committee meetings, board meetings, my-people-will-tell-people, I'll-call-you-right-back (in the next life), email-tag and hair pulling on the customer's part. They will only use it as a last resort, maybe...
After receiving a defective unit (UV failed to initiate), it took almost 2 weeks of waiting for someone from ZuvoWater to connect with me via telephone. Their website does not offer email contact - they must email you first. Nothing about ZuvoWater is user-friendly.
1) Upon contact be prepared to play "hot potato" and the "Customer-is-Stupid-Troubleshooting" for AN ALREADY KNOWN PROBLEM, which was eventually described to me as a manufacturing defect - the prongs on the plug-in are not long enough to receive proper electrical current to activate the UV process. Okay, sure.
2) They will not make returning the unit for a replacement easy, it may take MANY days to receive authorization. Be prepared that this may not happen at all.
3) Be prepared to bear all costs if you receive a defective product, including shipping costs; you may not be successful in getting Zuvo to bear the responsibility.
After 2 weeks of resolve-weakening tactics, I caved. I contacted Amazon and without missing a beat they issued my return/refund, the matter was resolved within 48 hours, and I was minus a defective product.
After this was all over and done with Zuvo emailed me an apology and an offer of a new product. Sad to say the whole situation had gone beyond the time and endurance I was prepared to waste on this company. Unfortunate too because I really had positive expectations for this product and would have like to have invested in several for family members. Other reviews of Zuvo 2.0 & 2.5 reveal this is not an isolated incident.
If you receive a unit that works and/or the company responds timely and reasonably to any requests you make, you will probably be very pleased with this filtration system. I wish I was...

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Using Zuvo's breakthrough "puration" process, the Zuvo ZPS130 Water Purator gives you fresh, clean, better-tasting water right from your tap. More affordable than water filtration pitchers and more environmentally friendly than bottled water, this easy-to-use filter follows a patented, five-step puration process that transforms what flows from a standard tap into healthy, safe-to-drink water.
Quick, Easy InstallationIn a matter of minutes, the Zuvo Water Purator can be installed on a traditional kitchen faucet, or if you have a non-standard or pull-out faucet, the Purator can be connected to under-the-counter plumbing with a Butler Faucet Kit (sold separately). Installing the Purator is straight forward and can be completed without the need for plumbing tools.

Better for Your HealthThe Zuvo 'puration' process reduces contaminants from tap water sources. The process filters impurities gained on the journey from your water treatment plant or well through the pipes in your house to the tap in your kitchen--while preserving the water's natural and healthy mineral content.

The Zuvo Water Purator mimics nature's water cleansing process by exposing tap water to ultraviolet light and ozone, effectively reducing water-borne bacteria and microbes, trapping particles and dissolved solids in a carbon filter, and exposing the filtered water to a final ultraviolet pass before it leaves the unit.

When the unit is on, you can see the process working. The patented puration process oxygenates the water while reducing bad taste and potentially unhealthy contaminants. The Zuvo Water Purator reduces 99 percent of lead, and 99.9 percent of cysts. It also offers a 99 percent reduction of chlorine taste and odor.

Better for Your Wallet and Better for the PlanetOver time, Zuvo costs a fraction of what you'd spend on bottled water or pitcher filters, and with Zuvo you can make a difference by not adding to the more than 60 million plastic bottles that end up in landfills every year.

Once the Zuvo Purator is installed, you'll get healthy water for as little as $.06/gallon versus as much as $.20/gallon for pitcher water and over $1.00/gallon for bottled water. (These savings assume two years of ownership based on 1,000 gallons/year water consumption).

The Zuvo Water Purator offers a filter life of 500 gallons (1,900 liters) or six months depending on use. The Purator also offers an ultraviolet lamp life of 10,000 on/off cycles or three years depending on use. The Zuvo Water Purator measures 4.75 x 4.5 x 16.0 inches and weighs just 1.9 pounds. The unit is designed to work with water temperatures ranging from 4 to 100 degrees Fahrenheit (4 to 38 degrees Celsius).

This Zuvo Water Purator is backed by a comprehensive one-year warranty, and it comes with a free filter--providing 1,000 gallons of fresh Zuvo water.

What's in the BoxActivated carbon filter (installed), adapter/diverter for standard faucets, and owner's manual.

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