Average Reviews:
(More customer reviews)My primary problem with this range (which came with the house I bought) has been with the door. Three times the hinges have become bent, meaning the door does not seal properly when closed (and allows the heat to escape out the top and side of the oven). Each time I have paid my (very reliable) appliance repair man almost $300 for the new hinges. Once, in addition to the hinges bending, the interior sheet of glass cracked and broke from the heat of the oven (and, no, I hadn't banged the door shut or done anything other than reasonably use my oven). In total, I have spent $1.2K to have this oven repaired in 5 years. Last week, when the hinges bent again, my repair man called KitchenAid and asked for them to pick up the tab, since the most recent, previous failure occurred only 9 months ago. KitchenAid's response? I was clearly "abusing" my oven. Huh? Are you serious? Really? REALLY? Since when is using a product for its intended purpose (baking, roasting) an "abuse" of the product? If KitchenAid wanted its customers to only look at and admire their pretty range, then KitchenAid should clearly disclose the primary flaw of this appliance -- THE DOOR IS WAAAAAYYYY TO HEAVY FOR THE HINGE -- and alert potential customers to the fact that the range is a decorative item only. Engineer the darn door to suit the hinge (or vice versa) correctly, or compensate your customers for your engineering failure, but don't call a customer's routine and normal use of the oven "abuse"! Secondarily, the electronic buttons which set the oven temperature and the timer are forever freezing for no reason -- sometimes I can set my desired time and temperature, but equally frequently I cannot, in which I have to adjust my cooking time or temperature to suit the whims of this appliance. How exactly has KitchenAid developed a brand that it can charge such a large price premium for? I can only imagine that most of the people who buy KitchenAid ranges don't actually use them. They are, after all, very attractive to look at. In short, if you want a pretty, non-functional and overpriced appliance, this is the one for you! Alternatively, if you would like a range that has a prayer's chance of functioning as promised, and which the manufacturer stands behind when it fails, run away and don't look back!
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