Average Reviews:
(More customer reviews)The dryer worked for six months and then died. The primary concern is that the dryer died in six months, but here is the full story and an example of how Whirlpool, their service contractors and staff operate (search the web for A & E (Whirlpools service company) to hear more horror stories):
A &E (owned by Sears/Whirlpool) are a complete disaster. We're on week four for our service request on a new Whirlpool Duet dryer. The short story is A&E came in to fix one thing on our dryer and blew out our Heating Element and that part is six weeks away according to A&E. So between October 1st and Mid December (2.5 months) we will be without a Dryer. (Keep this story in mind when Whirlpool asks you if you want to extend your Warranty for $100+ a year...their service stinks and it's not worth the frustration).
End Result is still to come..but we got tired of the run around and ordered the parts from Sears Direct (which is where A & E Sears gets their parts) and It should be here tomorrow not December. There is a big difference between October 30th and December 15th when you're waiting for a part to fix your Dryer.
---------
Full Story: Our Dryer broke with an F 25 Thermister error and it took a week to get A & E Service (Sears and Whirlpool) to our house between 8am and 12pm (arriving at 3:30pm). They told us we needed X, Y, Z parts..The parts took a week to arrive and they were shipped from a place that was only 20 miles away (but we're not allowed to pick them up and they won't pick them up for us either). Then another week for them to comeback to fix the machine (week 3). In week three they finally showed up at 3:00pm (for a 8am-12pm window) and a different technician said "These are all the wrong parts. The person that ordered these didn't know what he was doing."
This guy said that all that was broken was a safety switch and that he could permanently bypass the switch so we never have the problem again. I asked if it was safe to bypass this and he said that as long as I keep an eye on the dryer and make sure it doesn't get too hot it would be fine. I expressed my desire to keep my house from burning down and would prefer he just fix the part. After he tried to convince (bully) me for a few minutes, he finally gave up and said he could fix it a different way and replaced our Thermal Fuse. I now know that this was a temporary fix for him to get out the door.
The Dryer worked for two loads and then died again...A & E came back a week later..Yet again a different guy and he said "the previous guy didn't ground your machine properly and blew out your Heating Element". This heating element is out of stock and won't be available until mid-December.
HERE IS THE FUN PART: After complaining to A&E (owned by SEARS) for breaking everything..we calmed down and did some research. I figured out who they order parts from SEARS Parts and SEARS Parts Direct (.com). I called SEARS and they can ship the part the same day and even overnight it to us, but A&E will only talk to FSP Appliance Parts (also owned by SEARS) and A & E says they don't have a phone number for FSP Parts. So I found the address for FSP and did some web research..figured out that the number for FSP Parts (AKA Sears Roebuck Parts Dept.) in Glen Burnie, MD and called them...The part can be shipped from Texas and arrive in 7-10 days. Still a long time, but much better than A & E six weeks + one week to get a techinician to come.
End Result is still to come..but we got tired of the run around and ordered the parts from Sears Direct..It should be here tomorrow. There is a big difference between October 30th and December 15th when you're waiting for a part to fix your Dryer.
Click Here to see more reviews about: Whirlpool : WED9300VU Dryer
Delivering Style and Innovation to the Homes of Today... and Tomorrow! Enhance every home you build with stylish, innovative appliances that home buyers demand. Home buyers expect appliances that meet the needs of their everyday lives, are easy to use and reflect the style of their individual tastes. But, to provide appliances you will truly appreciate and will use for years to come, requires a higher level of commitment. Their commitment to quality, craftsmanship and style challenges them to design products that lead the industry in innovation and design. Confidently dry a large variety of fabrics with the Duet dryer complete with 7 cycles and 5 temperatures. Plus, dry time equals wash time with the AccelerCare drying system. Finally, the Quiet Dry Plus noise reduction system helps lessen operational sounds.
Click here for more information about Whirlpool : WED9300VU Dryer
0 comments:
Post a Comment