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(More customer reviews)This Pegasus faucet is simply an awful product. If our experience is any guide, you should not buy it.
I received it as a gift (I would never have bought it myself) and had it installed it by a professional plumber, whose fee was $100, in January of 2008.
Here are the problems. So far.
(1) The faucet actually reaches a SHORTER distance out over the sink than our previous, regular faucet, which is the opposite of what I expected and hoped for.
Also, although I was hoping the bottommost part of the spray head would be significantly higher than our previous faucet's, it turned to be only about an inch higher.
(2) The design is such that when you run hot water for a few seconds and grab hold of the spray head, which you are expected to do, if you don't hold it just right YOU WILL BE BURNED BY HOT STEEL.
(3) When you remove the spray head, the arm that holds it is in the way about half the time, which means you have to take the time to move it out of the way. Obviously this isn't a problem with regular faucets.
(4) In June of 2008 the spray head began to fail. The way it's supposed to work is that when you press the lever on the spray head, it switches from a stream to a spray, and when you let go of the lever it switches back to a stream.
But now, only six months after installation, if you don't press the lever then only half the water comes out in a single stream while the other half comes out in a spray. This is not at all what you want.
If you're looking to fill a small-mouthed container, half the water goes into the mouth and the other half, from the unbidden spray, lands outside the mouth. If you're filling a canvas-covered canteen, for example, you will get the canvas wet whether you mean to or not, and you might find some on your new blue suede shoes as well. The only solution I've come up with is to use a funnel to capture the unwanted spray, which is absurd.
(5) If you had been running hot water and then switch to cold, the water that comes out of the stream is cold as you would expect, but the water coming out in the unwanted spray for a while is still hot -- HOT ENOUGH TO BURN YOU. And, of course, you are also not getting all cold water as you wanted.
(6) Some of the spray holes are failing in such a way that their little streams now spray kind of sideways, which means even if you're pointing the head straight down, some water can spray outside the sink and onto the counter or the floor or your clothes or your hydrophobic cat.
(7) The flexible arm the head is attached to is so short and so inflexible that in some circumstances, in order to reach around to all sides of, say, a large pot, you have to pull the spring out of the stem, which I'm sure is a practice not intended by the designers at Pegasus. A normal, separate sprayer on a flexible plastic hose is much better. Same if you want to douse a fire; you'd better hope it's close by.
(8) The handle that controls the temperature and water volume frequently comes unscrewed. About every third time we go to use the faucet we have to remember to re-tighten the handle. Either the handle should have been made an integral part of the piece it screws into or the package should have included a tube of Loc-Tite. Again, absurd.
(9) Other faucets that offer a spray as well as a stream allow you to pick the spray option, set it, and forget it. This makes sense, because it leaves both hands free. But not this Pegasus faucet. If you want to use the spray option you have to press AND HOLD DOWN the lever. This is a truly moronic design flaw.
(10) The spray head now wants to come loose unless you are careful to press it pretty hard up into its cradle. (I expect the problem to get progressively worse.)
And, unfortunately, every time you do this you put strain on the numerous and varied connections, from the spray head all the way to the sink itself. Based on what I've learned so far about this Pegasus faucet, I don't expect it to suffer this strain well.
(11) This Pegasus faucet is effectively impossible to keep as sanitary as you would like. It's almost as though the designers wanted to create as many surfaces as possible that could not be cleaned. Because cleaning them is impossible unless you go to extraordinary lengths, those surfaces will inevitably accumulate more and more bacteria and viruses and germs and other pathogenic microbes over time, not to mention just plain old grease and filth and crud. Ick.
The spring that's coiled around the hose is both long and large in diameter, and it's set pretty close to the hose. What this means is that there is no way to clean more than the outside half of it, and even that would take a great deal of effort, especially since you can't use the faucet! Scrubbing the inside half of that spring is, for all practical purposes, impossible while it is in situ. The only option I've thought of is finding the right tools, turning off the hot and cold lines, and then disassembling the head from the hose, which would allow you to remove the spring, which you could then run through the dishwasher or maybe the self-cleaning cycle of your oven or maybe the degreaser at your local garage followed by a bleach bath and rinse, although I have to wonder how well the chrome will hold up.
But worse is the hose itself. The designers, and everyone else at Pegasus who approved this product, decided it was a pretty darned good idea to use an exposed braided-metal hose. If you take a look at this braided-metal hose you will see that it contains literally hundreds of thousands of surfaces onto which evil can settle and later disperse itself. Yet most of these many surfaces are effectively immune to cleaning by, say, scrubbing with soap and water even if you could get at them.
At the time it was purchased this unit was the single most expensive faucet in the entire store.
Because of the extraordinary number of design defects and other problems in this supposedly high-end faucet, one may legitimately question how well other Pegasus products are designed and built.
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Pegasus 78CR557EX Commercial Style Side-Action Faucet Sprayer, ChromeProduct can not ship to California, Vermont, and outside United States. Pegasus 78CR557EX/534106 Side-action Faucet/Sprayer , ChromeIndulge in the remarkable style of Pegasus, for your kitchen or bath. Pegasus products include their signature faucets, along with distinctive bath accessories and furniture, vanities, mirrors, pedestal sinks, toilets and kitchen sinks. Designs range from the timeless and traditional to the sleek and contemporary. Commercial-grade faucet with flexible arch spout, rotating arm; powerful spray and soap dispenser blasts through cleanups.Pegasus 78CR557EX/534106 Side-action Faucet/Sprayer , Chrome Features:; Ceramic Disc Cartridge, 2-Mode Spray Head ; Solid Brass Construction With Chrome Finish ; CSA Approved ; Made In Italy ; MFG Brand Name : Pegasus ; MFG Model # : 78CR557EX ; MFG Part # : 78CR557EXPegasus 78CR557EX/534106 Side-action Faucet/Sprayer , Chrome Specifications:; ADA Compliant : Yes ; Assembled Depth (In Inches) : 24 In. ; Assembled Height (In Inches) : 4.2 In. ; Assembled Weight (In LBS) : 12.90 ; Assembled Width (In Inches) : 12.5 In. ; Built-in Water Filter : No ; CSA Certified : Yes ; Collection Name : K 300 ; Color / Finish : Chrome ; ETL Safety Listing : Yes ; Energy Star Compliant : No ; Faucet Connection Size : 9/16 " with 1/2" npsm adaptor ; Faucet Flow Rate : 2.2 GPM ; Faucet Spout Height : 25.2 In. ; Faucet Spout Reach : 9.85 In. ; Faucet Spout Style : Spring ; Faucet Spray : Side ; Handle Type : Lever ; Handle Type : lever ; Inlets : Flexi tail 9/16" with extra adaptor 1/2" NPSM ; Maximum Deck Thickness : 1.6 In. ; Number of Faucet Handles : Single Handle ; Number of Holes : 1,3 ; Pull-Out Extension : 20 In. ; Pullout Spray : No ; Spray Type : 2 modes spray ; Valve Type : Ceramic disc
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